Service Description

Instructor:  Courtney Swaim An introduction to practical de-escalation techniques to reduce conflict and promote safe, respectful interactions. Participants will explore key types of de-escalation, including: - verbal (communication and tone) - nonverbal (body language and presence) - emotional (self-regulation and awareness) - and environmental (adjusting surroundings). Instruction includes simple, effective tactics such as active listening, empathy, clear boundaries, and maintaining a calm demeanor. Participants will have opportunities to share experiences, engage in guided practice, and build confidence applying these skills in real-life situations. Upon Arrival:  Please arrive about 5 minutes early in order to be setup and ready when class starts. Check in at the main office and we will direct you to the room the event will be hosted in.